TERMS AND CONDITIONS
Welcome to Upcare Limited. These Terms and Conditions (“Terms”) govern your use of our website, products, and services. By accessing or using our services, you agree to comply with and be bound by these Terms.
1. About Us
Upcare Limited is a registered pharmacy operating in Ogun State, Nigeria. We are engaged in the distribution, procurement, preparation, dispensing, and sale of drugs, medicines, health and environmental care products, medical and surgical consumables, medical devices, as well as beauty, skincare, and personal care products.
2. Eligibility
By using our services, you confirm that:
- You are at least 18 years old, or
- You are accessing our services under the supervision of a parent or legal guardian.
3. Use of Website
You agree to use this website only for lawful purposes. You must not:
- Use the website in any way that may damage or disrupt our services
- Attempt to gain unauthorised access to our systems
- Use our content without permission
4. Product Information
We strive to ensure that all product descriptions, pricing, and availability are accurate. However:
- Errors may occur, and we reserve the right to correct them
- Product images are for illustration purposes only
- Availability of products may change without notice
5. Orders and Payments
- All orders are subject to acceptance and availability
- We reserve the right to cancel or refuse any order
- Payments must be made through approved payment channels
- Prices are listed in Nigerian Naira (₦) unless otherwise stated
6. Prescription Medication
Certain products require a valid prescription from a licensed medical practitioner.
- You agree to provide accurate and valid prescriptions when required
- We reserve the right to verify prescriptions before dispensing medication
- Failure to provide a valid prescription may result in order cancellation
7. Delivery and Shipping
- Delivery timelines are estimates and may vary based on location
- We are not liable for delays caused by third-party logistics providers
- Risk of loss passes to you upon delivery
8. Returns and Refunds
- Returns are only accepted for eligible products in accordance with our Return Policy
- Medicines and certain health products may not be eligible for return due to safety reasons
- Refunds will be processed within a reasonable time-frame after approval
9. Health Disclaimer
- Information provided on our website is for general informational purposes only
- It does not replace professional medical advice, diagnosis, or treatment
- Always consult a qualified healthcare provider before using any medication or product
10. Intellectual Property
All content on this website, including text, graphics, logos, and images, is the property of Upcare Limited and is protected by applicable intellectual property laws.
11. Privacy Policy
Your use of our services is also governed by our Privacy Policy. We are committed to protecting your personal information.
12. Limitation of Liability
Upcare Limited shall not be liable for any:
- Indirect or consequential damages
- Loss of data, revenue, or profits
- Issues arising from misuse of products
13. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of the Federal Republic of Nigeria.
14. Changes to Terms
We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon posting on our website.
15. Contact Information
For any questions regarding these Terms, please contact us:
Upcare Limited
Unity Road, Gasline, Ijoko. Sango-Ota. Ogun State. Nigeria
info@upcareng.com
234 906 184 2914
By using our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.